All admissions, memberships, class registrations, and retail purchases are final sale.
Due to the nature of our services and products, we do not offer refunds for unused admission, missed visits, no-shows, or early departures. Admission purchases are valid only for the date selected and cannot be transferred unless otherwise stated.
In the event that Playtime in the Plains must close due to unforeseen circumstances (such as weather, emergencies, or facility issues), store credit may be issued at management’s discretion.
Retail items may be exchanged only if defective and must be reported within 7 days of purchase. Proof of purchase is required.
If you have questions or concerns regarding your purchase, please contact us—we’re always happy to help.
